Refund and Exchange Policy

At Orchid Homez, we are committed to providing high-quality furniture that meets your expectations. However, if you are not fully satisfied with your purchase, please refer to our return and exchange policy below.

1. Exchanges Only

We currently offer exchanges for products of equal or higher value. No refunds will be issued. Exchanges must be requested within 1 day of the delivery date.

2. Condition of Items

Items eligible for exchange must be in their original, unused condition with all packaging intact. Damaged, used, or altered items will not qualify for exchange.

3. Customer Responsibility for Shipping Costs

If you wish to exchange a product, you are responsible for all transportation costs associated with the return and delivery of the new item. This includes:

  • Shipping costs for returning the item to us.
  • Shipping costs for delivering the exchanged item back to you.

4. Inspection and Approval

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process the exchange within 7-10 business days.

5. Non-Returnable Items

Custom-made, clearance, or final sale items are not eligible for exchange.

6. Contact Us

For any inquiries or to initiate an exchange, please contact our customer service team at:

We appreciate your understanding and thank you for choosing Orchid Homez for your furniture needs.